PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to graceandgrind.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
You must be over 18 years of age to use this website and to purchase any goods or services.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and graceandgrind.com.au’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that graceandgrind.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
DELIVERY OF SERVICES
You will receive invoices for your coaching via email, monthly, in advance of the next month’s coaching. Your coaching fees are payable within 7 days of the service commencement. Our payment system is set up to send you reminders beginning from one week should you not make your payment.
CANCELLATIONS/RESCHEDULING A SERVICE
Where you have pre-booked coaching sessions, your session time is reserved especially for you with preparation done by both yourself and the Grace and Grind team ahead of time. We value our time together and know you will too by respecting and honouring your appointment.
We understand that sometimes things do arise and you may need to reschedule or cancel your session. Wherever possible you are requested to give as much notice as you can to change your appointment. If a session is cancelled less than 24 hours in advance, it will be deemed as complete and the session will be considered as forfeit.
If you arrive or are late for your appointment please be aware that due to other coaching appointments that may be scheduled, your session time may not be extended. If you are going to be more than ten minutes late for your session it is greatly appreciated if you could please notify the Grace and Grind team with as much notice as possible.
COACHING PROGRAM COMMITMENT
For client's that have engaged in a coaching program, once we begin our coaching series we consider to be fully committed to you and your success. We know you will be committed to yourself as well.
This commitment includes you participating in the entire coaching series from start to finish, including the financial commitment that accompanies that.
If after the first full session you feel that a coaching series is no longer right for you, we will gladly refund you the next session in the month you are yet to have, (if there is one outstanding), and release you from your coaching commitment. However, once we have moved into session two, we are in all the way. No part of your coaching series is refundable past session one.
If during your coaching program, as an expert in this field, we believe that you may not be able to achieve the results you are seeking, we reserve the right to cancel the program and release you from any further commitment. If we choose to make this decision you will still be able to participate up to the point of what you have paid for in advance or we will process a refund for future sessions that are yet to be completed.
DELIVERY OF GOODS
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
RETURNS AND REFUNDS
graceandgrind.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
All online e-book and template sales are final. Should the product received be damaged or not as described the consumer will be entitled to a full refund.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return (change of mind is not a valid reason for requesting a refund). If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of graceandgrind.com.au
LINKS TO OTHER WEBSITES
graceandgrind.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between graceandgrind.com.au and the owners of those websites. graceandgrind.com.au takes no responsibility for any of the content found on the linked websites.
graceandgrind.com.au’s website may contain information or advertisements provided by third parties for which graceandgrind.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, graceandgrind.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. graceandgrind.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of graceandgrind.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
graceandgrind.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
DISCLOSE YOUR INFORMATION
graceandgrind.com.au may be required, in certain circumstances, to disclose information in good faith and where graceandgrind.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of graceandgrind.com.au. graceandgrind.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then graceandgrind.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. graceandgrind.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
graceandgrind.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
EDUCATION OR LIFE COACHING
By using our services, you agree that graceandgrind.com.au is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold graceandgrind.com.au liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by graceandgrind.com.au.
All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and graceandgrind.com.au takes no responsibility for your actions, choices or decisions.
This agreement and this website are subject to the laws of Queensland and Australia. If there is a dispute between you and graceandgrind.com.au that results in litigation then you must submit to the jurisdiction of the courts of Queensland.
This website and its contents are the copyright the company trading as Grace and Grind – © 2016-2019. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following. You may print or download contents to a local hard disk for your personal and non-commercial use only. You may copy some extracts only to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit it or store it on any other website or other form of electronic retrieval system.